Purchasing a CRM for your dealership for the first time is very much like purchasing your very own first car. You just can’t simply sit in it and roam around in the city. There are various formalities to be fulfilled, checklists to be cross-checked, insurances to pay before buying it and so on. Such similar aspects are followed while buying an auto dealer CRM for your dealership too.
Read on for the checklist to consider before taking the big step.
- Look out for the alternatives.
In this dynamic and competitive market, you have to look out for the best CRM for your car dealership. There are a wide variety of options available with similar price and features. But look out for the one that would fulfill all your requirements and is totally within your budget. Hence, it is highly recommendable to look out for options instead of hanging on just to a single choice.
- Do not forget to include your executives in it too.
You have a dealership to handle, so you cannot handle everything by yourself. Delegation and taking advice from your subordinates is an effective way to run a firm. Even if when it comes to a task like choosing a CRM for your firm, you need to rope in your executives too, and ask for their valuable advice on what features your firm requires, and how much budget can be allocated to buy it, etc.
- Sign a valid contract.
No matter if you opt for a CRM that is entirely cloud-based or if it is an on-site CRM, the sellers are always bound to compromise on a few factors. So, better be safe than sorry and request for ascertaining the price, features, renewal terms, updates and security of your CRM software. Sign a valid contract before you make a deal.
- Prepare and train your employees.
One of the most important aspect of successful implementation of CRM is the optimum user-adoption. The data experts claim that firms who implement poor or substandard user-adoption increases the risk to face the CRM disasters by 20 percent which causes a system shutdown in no time. Hence, it is very important to train and prepare your employees in advance.
- Establish a strong framework.
The last point, but not the least. One of the other ways to check if the CRM you chose is worth your money is by establishing a strong framework to measure your Return on Investments. You should consider these key metrics to comprehend this context further. They are as follows:
- Vendor fees and support expense
- Data Migration
- Implementation and maintenance costs
- IT infrastructure costs